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    dcterms:title "Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach";
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    dcterms:contributor "Farooq, M.S., Salam, M., Fayolle, A., Jaafar, N., Ayupp, K.";
    bibo:doi "10.1016/j.jairtraman.2017.12.008";
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    ou:publicadaEnRevista <http://opendata.unex.es/recurso/ciencia-tecnologia/investigacion/revistas/Revista/2018-10543>.
<http://opendata.unex.es/recurso/educacion/universidad/personal/4eaaabc63497b5bbf7792e167c1b8a64-jose-alvarez-garcia> ou:tienePublicacion <http://opendata.unex.es/recurso/ciencia-tecnologia/investigacion/publicaciones/Publicacion/2018-1237>.