The Impact of Service Quality, Trust, and Loyalty on Small Business Banking Customer Satisfaction

Literals

• vivo:identifier
  • 2025-860
• bibo:doi
  • 10.1007/978-3-031-73510-3_11
• dcterms:contributor
  • da Silva R.J.R.; Sanchez-Escobedo M.C.; Fonseca L.; da Encarnacao Marques C.S.
• dcterms:creator
  • da Silva R.J.R.
• bibo:eissn
  • 2198-7254
• dcterms:title
  • The Impact of Service Quality, Trust, and Loyalty on Small Business Banking Customer Satisfaction
• ou:eid
  • 2-s2.0-105000766358
• bibo:issn
  • 2198-7246
• ou:tipoPublicacion
  • Conference Paper
• bibo:isbn
  • 9783031735097
• fabio:hasPublicationYear
  • 2025
• dcterms:publisher
  • Springer Proceedings in Business and Economics
• bibo:page_range
  • 167-194
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  • https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=105000766358&origin=inward
• ou:urlCatalogoBibliotecas
  • https://explora.unex.es/discovery/search?query=any,contains,doi%3D%3D10.1007/978-3-031-73510-3_11&tab=Everything&search_scope=MyInst_and_CI&vid=34UEX_INST:34UEX&lang=es&offset=0&pcAvailability=true
• ou:urlOpenAlex
  • https://openalex.org/W4408068908
• ou:urlOrcid
  • https://doi.org/10.1007/978-3-031-73510-3_11
• ou:urlScopus
  • https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=105000766358&origin=inward
• ou:vecesCitado
  • 0

Typed Literals

• dcterms:created
  • 2025-01-01T00:00:00 (xsd:dateTime)

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  • MARÍA CRUZ SÁNCHEZ ESCOBEDO