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    dcterms:title "A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001";
    bibo:doi "10.1109/access.2020.2998434";
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<https://opendata.unex.es/recurso/educacion/universidad/personal/6d1623c3f7587a0cf72960c2ecbc37c0-rafael-robina-ramirez> ou:tienePublicacion <https://opendata.unex.es/recurso/ciencia-tecnologia/investigacion/publicaciones/Publicacion/2020-944>.