PUBLICACIÓN

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

ACCEDER A LA PUBLICACIÓN: Orcid

Farooq, M.S.; Salam, M.; Fayolle, A.; Jaafar, N.; Ayupp, K.

2018 JOURNAL OF AIR TRANSPORT MANAGEMENT

Law (Q1), Management, Monitoring, Policy and Law (Q1), Strategy and Management (Q1), Transportation (Q2)

JCR: 2.412

SJR: 1.09

DOI

10.1016/j.jairtraman.2017.12.008

EID

2-s2.0-85039985927

ISSN

0969-6997

BIBTEX

@article{Ayupp2018,title = {Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach},journal = {Journal of Air Transport Management},year = {2018},volume = {67},pages = {169-180},author = {Farooq, M.S. and Salam, M. and Fayolle, A. and Jaafar, N. and Ayupp, K.}}

AUTORES DE LA UEX

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Markov-Switching Stochastic Processes In An Active Trading Algorithm In The Main Latin-American Stock Markets
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Corporate Social Responsibility And Performance In Smes: Scientific Coverage
Active Portfolio Management In The Andean Countries’ Stock Markets With Markov-Switching Garch Models
Corporate Social Responsibility And Performance In Smes: Scientific Coverage
Active Portfolio Management In The Andean Countries’ Stock Markets With Markov-Switching Garch Models
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Active Portfolio Management In The Andean Countries’ Stock Markets With Markov-Switching Garch Models
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Role Conflict And Work-Life-Family (Wlf) Demands: A Perspective Of Malaysian Family Business
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Mountain Tourism Research. A Review
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Mountain Tourism Research. A Review
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Potential Improvements To Pension Funds Performance In Mexico
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A Test Of Using Markov-Switching Garch Models In Oil And Natural Gas Trading
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A Test Of Using Markov-Switching Garch Models In Oil And Natural Gas Trading
Agglomeration Economies: An Analysis Of The Determinants Of Employment In The Cities Of Ecuador
Cultural Heritage And Tourism Basis For Regional Development: Mapping Of Scientific Coverage
Agglomeration Economies: An Analysis Of The Determinants Of Employment In The Cities Of Ecuador
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Cultural Heritage And Tourism Basis For Regional Development: Mapping Of Scientific Coverage
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Trends And Changes In The International Journal Of Entrepreneurial Behaviour & Research: A Bibliometric Review
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Quality In Customer Service And Its Relationship With Satisfaction: An Innovation And Competitiveness Tool In Sport And Health Centers
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Quality In Customer Service And Its Relationship With Satisfaction: An Innovation And Competitiveness Tool In Sport And Health Centers
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Sports Sponsorship: Scientific Coverage In Academic Journals
Mapping Of Scientific Coverage On Education For Entrepreneurship In Higher Education
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Mapping Of Scientific Coverage On Education For Entrepreneurship In Higher Education
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Quality Practices And Their Influence On Customer Results: An Empirical Study
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Quality Practices And Their Influence On Customer Results: An Empirical Study
Sectoral Regional Growth And Convergence In Ecuador: An Analysis Of The Intra-Distributive Dynamics Of Productivity
Spatial Economic Convergence And Public Expenditure In Ecuador
Sectoral Regional Growth And Convergence In Ecuador: An Analysis Of The Intra-Distributive Dynamics Of Productivity
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Scientific Coverage In Water Governance: Systematic Analysis
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Scientific Coverage In Water Governance: Systematic Analysis
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Creative Tourism In Small Cities And Rural Areas: A Bibliographic Review
Tourism Innovation: The Role Of Technology, Sustainability And Creativity
Creative Tourism In Small Cities And Rural Areas: A Bibliographic Review
Science Mapping Of The Knowledge Base On Tourism Innovation
Creative Tourism In Small Cities And Rural Areas: A Bibliographic Review
Science Mapping Of The Knowledge Base On Tourism Innovation
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The Gender Gap Of Retirement Pensions In Spain, Causes And Improvements In The Legal Order
Efficiency Of The Public Pensions Funds On The Socially Responsible Equities Of Mexico
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Exploring The Construct Of Task Performance Of Academics In An Asian Context: Teaching Is Different From Research
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Exploring The Construct Of Task Performance Of Academics In An Asian Context: Teaching Is Different From Research
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Preface
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Preface
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Preface
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A Comparative Performance Review Of The Venezuelan, Latin-American And Emerging Markets Stock Indexes With The North-American Ones Using A Gaussian Two-Regime Markov-Switching Model
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A Comparative Performance Review Of The Venezuelan, Latin-American And Emerging Markets Stock Indexes With The North-American Ones Using A Gaussian Two-Regime Markov-Switching Model
Analysis Of The Studies Regarding The Impacts Of Creative Tourism Indexed In The Scopus And Wos Base
A Comparative Performance Review Of The Venezuelan, Latin-American And Emerging Markets Stock Indexes With The North-American Ones Using A Gaussian Two-Regime Markov-Switching Model
Analysis Of The Studies Regarding The Impacts Of Creative Tourism Indexed In The Scopus And Wos Base
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Analysis Of The Studies Regarding The Impacts Of Creative Tourism Indexed In The Scopus And Wos Base
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Analysis Of The Scientific Literature Published On Smart Learning
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Analysis Of The Scientific Literature Published On Smart Learning
Construct Validation Of Job Characteristics In An Asian Context: An Evidence Among Academicians In Private Universities In Pakistan
Analysis Of The Scientific Literature Published On Smart Learning
Construct Validation Of Job Characteristics In An Asian Context: An Evidence Among Academicians In Private Universities In Pakistan
Cultural Routes & Heritage Tourism & Rural Development: Book Of Proceedings. Caceres, Spain, February 27-28, 2018
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Cultural Routes & Heritage Tourism & Rural Development: Book Of Proceedings. Caceres, Spain, February 27-28, 2018
Cultural Management And Governance For European Pilgrimage Routes, Religious Tourism And Thermal Tourism: Book Of Actas. Cori, Italy, 3-4 And 6 November 2017
Cultural Routes & Heritage Tourism & Rural Development: Book Of Proceedings. Caceres, Spain, February 27-28, 2018
Cultural Management And Governance For European Pilgrimage Routes, Religious Tourism And Thermal Tourism: Book Of Actas. Cori, Italy, 3-4 And 6 November 2017
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Cultural Management And Governance For European Pilgrimage Routes, Religious Tourism And Thermal Tourism: Book Of Actas. Cori, Italy, 3-4 And 6 November 2017
Organizational Legitimacy: Study Of Academic Publications In Scientific Journals
Análisis De Los Estudios Referentes A Los Impactos Del Turismo Creativo Indexados En La Base Scopus Y Wos
Organizational Legitimacy: Study Of Academic Publications In Scientific Journals
Análisis De Los Estudios Referentes A Los Impactos Del Turismo Creativo Indexados En La Base Scopus Y Wos
Cultural Routes & Heritage Tourism & Rural Development: Abstracts Book.
Análisis De Los Estudios Referentes A Los Impactos Del Turismo Creativo Indexados En La Base Scopus Y Wos
Cultural Routes & Heritage Tourism & Rural Development: Abstracts Book.
El Turismo Rural En Un Contexto Binacional Caso De Estudio: Ruta Turística Mangahurco-Casitas
Cultural Routes & Heritage Tourism & Rural Development: Abstracts Book.
El Turismo Rural En Un Contexto Binacional Caso De Estudio: Ruta Turística Mangahurco-Casitas
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Ruta Del Agua - Yaku Ñambi En La Amazonia Ecuatoriana
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Innovation And Creativity For Sustainable Resource Management: A Case Study About Search Engines
Análisis De La Producción Científica Sobre Turismo Religioso Y Peregrinación
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Ruta De La Espiritualidad Y El Trayecto Singular De Las Siete Cruces En Quito, Ecuador
Innovation And Creativity For Sustainable Resource Management: A Case Study About Search Engines
Ruta De La Espiritualidad Y El Trayecto Singular De Las Siete Cruces En Quito, Ecuador
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Ruta De La Espiritualidad Y El Trayecto Singular De Las Siete Cruces En Quito, Ecuador
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Efficiency Of The Public Pensions Funds On The Socially Responsible Equities Of Mexico
State Of The Art Of Research In The Sector Of Thermalism, Thalassotherapy And Spa: A Bibliometric Analysis
Efficiency Of The Public Pensions Funds On The Socially Responsible Equities Of Mexico
Peregrinaciones En Los Andes Ecuatorianos Y Turismo Religioso: La Virgen De El Cisne
Efficiency Of The Public Pensions Funds On The Socially Responsible Equities Of Mexico
Peregrinaciones En Los Andes Ecuatorianos Y Turismo Religioso: La Virgen De El Cisne
Active Ageing: Mapping Of Scientific Coverage
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Active Ageing: Mapping Of Scientific Coverage
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Active Ageing: Mapping Of Scientific Coverage
Poverty Traps In The Municipalities Of Ecuador: Empirical Evidence
Understanding User Behavioral Intention To Adopt A Search Engine That Promotes Sustainable Water Management
Poverty Traps In The Municipalities Of Ecuador: Empirical Evidence
Understanding User Behavioral Intention To Adopt A Search Engine That Promotes Sustainable Water Management
Sustainable Water Resources Management: A Bibliometric Overview
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Religious Tourism And Pilgrimage: Bibliometric Overview
Sustainable Water Resources Management: A Bibliometric Overview
Religious Tourism And Pilgrimage: Bibliometric Overview
Religious Tourism And Pilgrimage: Study Of Academic Publications In Scopus
Religious Tourism And Pilgrimage: Bibliometric Overview
Religious Tourism And Pilgrimage: Study Of Academic Publications In Scopus
Handbook Of Research On Socio-Economic Impacts Of Religious Tourism And Pilgrimage
Religious Tourism And Pilgrimage: Study Of Academic Publications In Scopus
Handbook Of Research On Socio-Economic Impacts Of Religious Tourism And Pilgrimage
Systematic Bibliometric Analysis On Kaizen In Scientific Journals
Handbook Of Research On Socio-Economic Impacts Of Religious Tourism And Pilgrimage
Systematic Bibliometric Analysis On Kaizen In Scientific Journals
Rural Tourism In A Binational Context Case Study: Mangachurco-Casitas Tourist Route
Systematic Bibliometric Analysis On Kaizen In Scientific Journals
Rural Tourism In A Binational Context Case Study: Mangachurco-Casitas Tourist Route
Entrepreneurship And Social Innovation For Sustainability. Bibliometric Analysis
Rural Tourism In A Binational Context Case Study: Mangachurco-Casitas Tourist Route
Entrepreneurship And Social Innovation For Sustainability. Bibliometric Analysis
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Entrepreneurship And Social Innovation For Sustainability. Bibliometric Analysis
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Sustainable Practices In Small And Medium-Sized Enterprises In Ecuador
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Sustainable Practices In Small And Medium-Sized Enterprises In Ecuador
The Influence Of Motivations And Barriers In The Benefits. An Empirical Study Of Emas Certified Business In Spain
Sustainable Practices In Small And Medium-Sized Enterprises In Ecuador
The Influence Of Motivations And Barriers In The Benefits. An Empirical Study Of Emas Certified Business In Spain
Flipped Learning And Formative Evaluation In Higher Education
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Flipped Learning And Formative Evaluation In Higher Education
Organizational Legitimacy: Study Of Academic Publications In Scientific Journals
Flipped Learning And Formative Evaluation In Higher Education
Organizational Legitimacy: Study Of Academic Publications In Scientific Journals
Role Of Creative Industries As A Regional Growth Factor
Organizational Legitimacy: Study Of Academic Publications In Scientific Journals
Role Of Creative Industries As A Regional Growth Factor
The Cost Of Homogeneity In Life Cycle Pension Funds: An Explanation To Demand's Inelasticity Of Mexican Pension Funds With A Performance Attribution Test
Role Of Creative Industries As A Regional Growth Factor
The Cost Of Homogeneity In Life Cycle Pension Funds: An Explanation To Demand's Inelasticity Of Mexican Pension Funds With A Performance Attribution Test
Scientific Coverage In Community-Based Tourism: Sustainable Tourism And Strategy For Social Development
The Cost Of Homogeneity In Life Cycle Pension Funds: An Explanation To Demand's Inelasticity Of Mexican Pension Funds With A Performance Attribution Test
Scientific Coverage In Community-Based Tourism: Sustainable Tourism And Strategy For Social Development
Total Quality Management Practices And Employees' Satisfaction
Scientific Coverage In Community-Based Tourism: Sustainable Tourism And Strategy For Social Development
Total Quality Management Practices And Employees' Satisfaction
Environmental Practices. Motivations And Their Influence On The Level Of Implementation
Total Quality Management Practices And Employees' Satisfaction
Environmental Practices. Motivations And Their Influence On The Level Of Implementation
Entrepreneurship And Regional Development: Study Of Academic Publications In Scientific Journals
Environmental Practices. Motivations And Their Influence On The Level Of Implementation
Entrepreneurship And Regional Development: Study Of Academic Publications In Scientific Journals
Using Markov-Switching Models In Italian, British, U.s. And Mexican Equity Portfolios: A Performance Test
Entrepreneurship And Regional Development: Study Of Academic Publications In Scientific Journals
Using Markov-Switching Models In Italian, British, U.s. And Mexican Equity Portfolios: A Performance Test
Acceptance And Use Of Lecture Capture System (Lcs) In Executive Business Studies: Extending Utaut2
Using Markov-Switching Models In Italian, British, U.s. And Mexican Equity Portfolios: A Performance Test
Acceptance And Use Of Lecture Capture System (Lcs) In Executive Business Studies: Extending Utaut2
Bibliometric Analysis Of Publications On Wine Tourism In The Databases Scopus And Wos
Acceptance And Use Of Lecture Capture System (Lcs) In Executive Business Studies: Extending Utaut2
Bibliometric Analysis Of Publications On Wine Tourism In The Databases Scopus And Wos
Quality Management. Wineries Of The Designation Of Origin And Wine Route Ribera Del Guadiana (Spain)
Bibliometric Analysis Of Publications On Wine Tourism In The Databases Scopus And Wos
Quality Management. Wineries Of The Designation Of Origin And Wine Route Ribera Del Guadiana (Spain)
Quality, Key Tool In Tourist Destinations. Implementation In Rural Accommodation
Quality Management. Wineries Of The Designation Of Origin And Wine Route Ribera Del Guadiana (Spain)
Quality, Key Tool In Tourist Destinations. Implementation In Rural Accommodation
Influence Of Quality On Employee Results: The Case Of Rural Accommodations In Spain
Quality, Key Tool In Tourist Destinations. Implementation In Rural Accommodation
Influence Of Quality On Employee Results: The Case Of Rural Accommodations In Spain
Route Of Spirituality And The Singular Path The Seven Crosses In Quito, Ecuador
Influence Of Quality On Employee Results: The Case Of Rural Accommodations In Spain
Route Of Spirituality And The Singular Path The Seven Crosses In Quito, Ecuador
How Do Quality Practices Affect The Results?: The Experience Of Thalassotherapy Centres In Spain
Route Of Spirituality And The Singular Path The Seven Crosses In Quito, Ecuador
How Do Quality Practices Affect The Results?: The Experience Of Thalassotherapy Centres In Spain
Práticas De Qualidade, Responsabilidade Social Corporativa E O Critério “resultados Na Sociedade” Do Modelo Efqm
How Do Quality Practices Affect The Results?: The Experience Of Thalassotherapy Centres In Spain
Práticas De Qualidade, Responsabilidade Social Corporativa E O Critério “resultados Na Sociedade” Do Modelo Efqm
Smart City And Tourism: An Analysis Of Development Of Caceres (Spain) As A Smart City
Práticas De Qualidade, Responsabilidade Social Corporativa E O Critério “resultados Na Sociedade” Do Modelo Efqm
Smart City And Tourism: An Analysis Of Development Of Caceres (Spain) As A Smart City
Entrepreneurship By Students In Tourism Degree Program. A Cross-Cultural Analysis
Smart City And Tourism: An Analysis Of Development Of Caceres (Spain) As A Smart City
Entrepreneurship By Students In Tourism Degree Program. A Cross-Cultural Analysis
Sport Management Analysis Of Scientific Production In Academic Journals
Entrepreneurship By Students In Tourism Degree Program. A Cross-Cultural Analysis
Sport Management Analysis Of Scientific Production In Academic Journals
Sports Management As An Emerging Economic Activity: Trends And Best Practices
Sport Management Analysis Of Scientific Production In Academic Journals
Sports Management As An Emerging Economic Activity: Trends And Best Practices
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Sports Management As An Emerging Economic Activity: Trends And Best Practices
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State Of The Art Of Research On Quality Management And Sport
Evaluation Of Service Quality At A Sport Center: Case Study
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Evaluation Of Service Quality At A Sport Center: Case Study
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Urban Models Of Sustainable Development From The Economic Perspective: Smart Cities
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Quality Management And Customer Results: The Tourist Accommodation Sector In Spain
Entrepreneurship And University: How To Create Entrepreneurs From University Institutions
Quality Management And Customer Results: The Tourist Accommodation Sector In Spain
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Quality Management And Customer Results: The Tourist Accommodation Sector In Spain
Implementation Of A Quality Management System In Rural Accommodations: Perceived Benefits
Análisis De La Literatura Científica En Las Investigaciones Transculturales De Tesis Doctorales En Enoturismo
Implementation Of A Quality Management System In Rural Accommodations: Perceived Benefits
Análisis De La Literatura Científica En Las Investigaciones Transculturales De Tesis Doctorales En Enoturismo
Dependency Relationships Between Critical Factors Of Quality And Employee Satisfaction
Análisis De La Literatura Científica En Las Investigaciones Transculturales De Tesis Doctorales En Enoturismo
Dependency Relationships Between Critical Factors Of Quality And Employee Satisfaction
Best University Practices And Tools In Entrepreneurship
Dependency Relationships Between Critical Factors Of Quality And Employee Satisfaction
Best University Practices And Tools In Entrepreneurship
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Best University Practices And Tools In Entrepreneurship
Sustainability And Emas: Impact Of Motivations And Barriers On The Perceived Benefits From The Adoption Of Standards
Economía Colaborativa: Análisis De La Producción Científica En Revistas Académicas
Sustainability And Emas: Impact Of Motivations And Barriers On The Perceived Benefits From The Adoption Of Standards
Economía Colaborativa: Análisis De La Producción Científica En Revistas Académicas
La Investigación En Turismo Activo: Revisión Bibliográfica (1975-2013).
Economía Colaborativa: Análisis De La Producción Científica En Revistas Académicas
La Investigación En Turismo Activo: Revisión Bibliográfica (1975-2013).
Análisis De La Investigación Sobre Turismo Cinegético En Revistas Científicas
La Investigación En Turismo Activo: Revisión Bibliográfica (1975-2013).
Análisis De La Investigación Sobre Turismo Cinegético En Revistas Científicas
La Diversificación Económica Sostenible Del Medio Rural A Través Del Turismo Cinegético
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Literature Review Of Wine Tourism Research: Bibliometric Analysis (1984–2014)
La Diversificación Económica Sostenible Del Medio Rural A Través Del Turismo Cinegético
Literature Review Of Wine Tourism Research: Bibliometric Analysis (1984–2014)
Level Of Implementation Of Quality In The Designation Of Origin And Monterrei Wine Route (Galicia, Spain)
Literature Review Of Wine Tourism Research: Bibliometric Analysis (1984–2014)
Level Of Implementation Of Quality In The Designation Of Origin And Monterrei Wine Route (Galicia, Spain)
Health And Wellness Tourism: Emergence Of A New Market Segment
Level Of Implementation Of Quality In The Designation Of Origin And Monterrei Wine Route (Galicia, Spain)
Health And Wellness Tourism: Emergence Of A New Market Segment
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Health And Wellness Tourism: Emergence Of A New Market Segment
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Benefits Of Implementing A Quality Management System In Spanish Thalassotherapy Centres
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Integration Of Information In Higher Education Institutions For Quality Evaluation
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Nivel De Implementación De La Calidad En Los Balnearios Españoles
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Thermal Baths Of Portugal, Quality Management Maturity Perceived By The Managers. Empirical Study
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Turismo Enólogico Y Ruta Del Vino Del Ribeiro En Galicia-España
Thermal Baths Of Portugal, Quality Management Maturity Perceived By The Managers. Empirical Study
Turismo Enólogico Y Ruta Del Vino Del Ribeiro En Galicia-España
Gestión De La Calidad: Motivaciones, Barreras Y Beneficios
Turismo Enólogico Y Ruta Del Vino Del Ribeiro En Galicia-España
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Gestión De La Calidad: Motivaciones, Barreras Y Beneficios
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Las Dimensiones Comportamentales De Las Relaciones En Los Canales De Distribución En España: Estado Del Arte
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